Promotion Title: Bring Your Home Care Package to CBH

Promotion Period: 1 September 2025 – 30 November 2025

Offer Summary: Clients who transfer their existing Home Care Package to CBH during the promotion period will receive the following benefits:

Option 1: Care Management Fee Waiver

Waive your Care Management fees until 30 November 2025. The equivalent funds will be returned to your package to be used on direct care services.

Package LevelCare Management Fee Waived
Level 1$150.94
Level 2$265.46
Level 3$577.84
Level 4$876.00

Option 2: Gift Card Bonus

Receive a gift card up to the value of your Care Management fee.

Package LevelGift Card Value
Level 1$150.94
Level 2$250.00
Level 3$550.00
Level 4$850.00

Option 3: Share Your Gift

Donate your gift card to a charity of your choice—either in full or split 50/50 between you and the charity.

Eligibility Criteria:

  • Must be an approved Home Care Package recipient (Levels 1–4)
  • Must transfer your package to CBH and sign a Service Agreement between 10 September and 30 November 2025
  • Bonus applies only once per client and must be selected at the time of onboarding

Conditions:

  • Care Management services will continue to be delivered in full, regardless of fee waiver
  • Gift card values are based on the standard Care Management fee applicable to each package level
  • CBH reserves the right to amend or withdraw the promotion at any time
Contact My Aged Care for an initial phone conversation or contact us for help.
Yes, each person has the right to apply for services individually.
No, the Commonwealth Government income tested fee is non-negotiable.

The Australian Government provides in-home support as people age. The Home Care Packages Program provides individualised coordinated care and services for people over 65 with complex ageing related care needs. It assists you to live safely and independently in your own home for as long as it is safe and appropriate to do so. The program supports you with daily activities that you used to do for yourself but may need assistance with now. It is not a general income support program like the Age Pension.

Nursing

Light Gardening 

In-Home Respite

Personal Care

Cleaning

Meal Prep

Delivered Meals (70% covered)

Shopping

Home Maintenance 

Social Support 

Podiatry 

Massage

Dietetics 

Physiotherapy 

Occupational Therapy 

Rails & Aides

My Aged Care is your starting point to access government-funded aged care services. They can help you get the support you need:

  1. You can find out what types of care are available. 
  2. You can apply for an assessment and work out what services you are eligible for.
  3. You can find service providers near you and understand the costs involved.
  4. If you’re already receiving services, you can learn how to manage them.

Yes, you can easily make the switch if you are unhappy with your current provider. If you wish to switch to Chris Barnard Home Care, call My Aged Care on 1800 200 422 and press option 5 to retrieve your referral code. After this, give us a ring and we will assist you in transferring. It is best to give your current provider at least 2 weeks notice of your transfer. 

After having an assessment, you will receive a letter advising you to prepare!

You will get this letter around three months before you receive your first package. This is when you should start seeking an aged care provider that’s right for you. Look into the costs and arrange visits with them. If you’ve already found a provider, contact them now to confirm they have availability for you in coming months. If you wish to utilise Chris Barnard Home Care, give us a call on 1300 602 469. 

A referral code is your unique reference number for receiving services. You give the referral code to your chosen provider. If you lose your code, you can log in to your My Aged Care account to see it. With the code, a provider can view your client record, accept the referral, and start organising services for you.

That’s ok!

You may not need your Home Care Package right now. For example, you could be managing at home without a Home Care Package, or have family/friends currently supporting you at home.

If you don’t need your Home Care Package just yet, call My Aged Care on 1800 200 422 to let them know. Informing My Aged Care means another person in need of urgent care can be provided with the next available package.

You should:

  • have your Medicare card and one other form of ID proof - such as DVA card, driver's license, healthcare card, or passport 
  • have a copy of any referrals from your doctor
  • consider if you would like a support person present
  • have any information you already have about aged care services that you may want to discuss
  • have contact details for your GP or other health professionals
  • consider if you need special assistance to communicate, such as a translator or Auslan interpreter
  • have information on any support you receive

You will be asked about your needs. This will include things like the existing support you already have, your health/lifestyle, any health issues/concerns, family and community activities, home/personal safety & speaking to any of your health professionals. 

Contact My Aged Care for an initial phone conversation or contact us for help on 1300 133 291.
Yes, each person has the right to apply for services individually!
No – this fee is set by Services Australia based on your individual income assessment. It is not negotiable, but it's important to know that it's means-tested and capped annually to ensure fairness.
Yes, we can assist. Contact your care partner and they can review your care plan and apply for a higher-level package if appropriate!
We respect your dignity of choice — meaning you have the right to make decisions about the care and services you receive, how they're delivered, and when they're adjusted. If your circumstances or goals change, your Care Partner will work with you to review and update your care plan, ensuring it continues to reflect your preferences and supports your independence. This approach ensures your care remains person-centred, adaptable, and empowering — just as it should be.
Give us a call if you're unhappy and we will try to resolve the issue. If not, you can easily make the switch. If you wish to switch to Chris Barnard Home Care, give us a ring and we can talk you through the process!
Support at Home is the new aged care program that started on the 1st of November 2025, in place of the Home Care Package (HCP) program. It is designed to improve in-home care by offering more flexibility, transparency and support for older Australians to remain independent & safe at home.
Yes. If you had a HCP before November 1 2025, you've been automatically transitioned to the Support at Home program at the same funding level. If you're on the National Priority System (waiting list), your funding will commence at the level you were approved for when it becomes available.

Become a Chris Barnard member!

Join the team!

Connect with us on social media