Home Care Packages

Question 1

Answer

Promotion Title: Bring Your Home Care Package to CBH

Promotion Period: 1 September 2025 – 30 November 2025

Offer Summary: Clients who transfer their existing Home Care Package to CBH during the promotion period will receive the following benefits:

Option 1: Care Management Fee Waiver

Waive your Care Management fees until 30 November 2025. The equivalent funds will be returned to your package to be used on direct care services.

Package Level	Care Management Fee Waived
Level 1	$150.94
Level 2	$265.46
Level 3	$577.84
Level 4	$876.00

Option 2: Gift Card Bonus

Receive a gift card up to the value of your Care Management fee.

Package Level	Gift Card Value
Level 1	$150.94
Level 2	$250.00
Level 3	$550.00
Level 4	$850.00

Option 3: Share Your Gift

Donate your gift card to a charity of your choice—either in full or split 50/50 between you and the charity.

Eligibility Criteria:

Must be an approved Home Care Package recipient (Levels 1–4)
Must transfer your package to CBH and sign a Service Agreement between 10 September and 30 November 2025
Bonus applies only once per client and must be selected at the time of onboarding

Conditions:

Care Management services will continue to be delivered in full, regardless of fee waiver
Gift card values are based on the standard Care Management fee applicable to each package level
CBH reserves the right to amend or withdraw the promotion at any time

Question 2

Where do I start?

Answer

Contact My Aged Care for an initial phone conversation or contact us for help on 1300 133 291.

Question 3

Can my partner be getting council assistance and I get a home care package?

Answer

Yes, each person has the right to apply for services individually!

Question 4

Can I negotiate the Income Tested Care Fee?

Answer

No – this fee is set by Services Australia based on your individual income assessment. It is not negotiable, but it's important to know that it's means-tested and capped annually to ensure fairness.

Question 5

If my care needs change, can I increase my services or package level?

Answer

Yes, we can assist. Contact your care partner and they can review your care plan and apply for a higher-level package if appropriate!

Question 6

How flexible is my support?

Answer

We respect your dignity of choice — meaning you have the right to make decisions about the care and services you receive, how they're delivered, and when they're adjusted. If your circumstances or goals change, your Care Partner will work with you to review and update your care plan, ensuring it continues to reflect your preferences and supports your independence. This approach ensures your care remains person-centred, adaptable, and empowering — just as it should be.

Question 7

Can I change providers if I am not satisfied?

Answer

Give us a call if you're unhappy and we will try to resolve the issue. If not, you can easily make the switch. If you wish to switch to Chris Barnard Home Care, give us a ring and we can talk you through the process!

Question 8

What is Support at Home?

Answer

Support at Home is the new aged care program that started on the 1st of November 2025, in place of the Home Care Package (HCP) program. It is designed to improve in-home care by offering more flexibility, transparency and support for older Australians to remain independent & safe at home.

Question 9

I had a Home Care Package, am I now receiving Support at Home?

Answer

Yes. If you had a HCP before November 1 2025, you've been automatically transitioned to the Support at Home program at the same funding level. If you're on the National Priority System (waiting list), your funding will commence at the level you were approved for when it becomes available.

Home Care Packages

What is Home Care?

Why CBH?

CBH Home Care Services