1. How many aged care workers do you employ?

A specific number. Not a vague answer. If they hesitate, their aged care workforce is smaller than they want you to think.

Chris Barnard Health employs more than 1,000 aged care professionals across Melbourne, regional Victoria, and Tasmania.

2. Will my parent see the same care worker each visit?

Continuity of care is what makes home care feel safe for older Australians and seniors. If they cannot guarantee consistent carer assignment, their aged care team is too small.

Consistent carer assignment is our standard, not a goal. Our aged care specific workforce depth makes it possible.

3. What happens when my parent’s regular carer is unavailable?

A home care provider with workforce depth sends a trained replacement who knows your parent’s aged care needs. A provider without it sends whoever is available, or nobody at all.

We send a briefed, trained replacement from our aged care team. Your parent is never left without home care support.

4. How do you match care workers to clients?

Ask about language, personality, aged care experience, skills, and location. A home care provider with a large aged care specific workforce offers real carer matching. A small provider sends whoever is free.

We match every home care client on language, personality, skills, location, and availability. Our workforce size means real choices, not compromises.

5. What qualifications and screening do your staff have?

Ask about aged care training beyond the minimum. Dementia awareness, manual handling, falls prevention, medication management. Ask about police checks and NDIS worker screening. Ask whether they use their own aged care professionals or subcontract.

Every care worker is screened, police checked, and trained specifically for aged care. We do not subcontract. Our people are our people.

6. What is your staff turnover rate?

High turnover means new faces constantly. Low turnover means the home care provider treats their aged care workers well enough to keep them. That directly affects continuity of care and quality of elderly care.

We invest in our aged care workforce through ongoing training, supervision, and support. Our retention reflects that.

7. How quickly can you start home care?

This tells you about aged care workforce capacity. A provider with a large aged care specific workforce onboards new home care clients quickly. A provider at full stretch makes you wait.

We started as a nursing agency in 2010. Rapid workforce deployment is how we began and how we still operate.

8. Do you employ your own staff or use subcontractors?

Some home care providers across Melbourne and regional Victoria use subcontracted aged care workers they have never trained or supervised. Ask whether the care worker in your parent’s home is their employee.

Every aged care professional delivering home care services for Chris Barnard Health is recruited, trained, and managed by us. No subcontractors.

Now ask us on a live call

Call 1300 602 469 and ask us anything you want. It is what Melbourne’s leading and largest aged care specific workforce was built for. So your family chooses a home care provider based on evidence, not hope.