Support at Home Services in Melbourne, Victoria & Tasmania

Clinical support including wound care, medication assistance, chronic disease monitoring, and health oversight. 

Home-based support from qualified physiotherapists, occupational therapists, podiatrists, and other therapeutic professionals. 

Light cleaning, laundry, household organisation, and minor maintenance to keep the home safe and comfortable. 

Flexible support that gives family carers time to rest, work, attend appointments, or recharge. 

Companionship, accompanied outings, transport to community events, and support to reduce isolation. 

Meal preparation, grocery support, nutrition planning, and help maintaining healthy eating routines. 

Reliable assistance for medical appointments, shopping, social visits, and everyday travel needs. 

Dedicated coordination to help plan services, optimise funding, and adjust care as needs change. 

Support designed to maintain cognitive function, strength, mobility, independence, and wellbeing. 

Simple safety improvements such as handrails, ramps, and adjustments to reduce household risks. 

Help sourcing and setting up mobility aids, personal alarms, independent living equipment, and related supports. 

Connections with broader health networks, community groups, and specialist services. 

Discreet continence support, planning, and supply coordination to maintain comfort and confidence. 

The Support at Home program is the Australian Government’s modernised, integrated home care funding system that helps older citizens li Local ve independently. It provides single-platform access to funding for domestic, personal, and clinical care, mapped across eight distinct funding bands. For a full breakdown of the application process, view our What is Support at Home Explainer. 

Eligibility is primarily based on age and daily support needs. It is available to Australian citizens or permanent residents aged 65 years and older, or 50 years and older for Aboriginal and Torres Strait Islander individuals. You must undergo a comprehensive face-to-face home assessment coordinated by My Aged Care to verify your entry eligibility. 

The Support at Home program formally replaced both the traditional Home Care Packages (HCP) framework and the Short-Term Restorative Care (STRC) Programme. All existing HCP recipients were automatically transitioned into the new system with their care continuity, support workers, and historical service plans protected. If you want to review the transition mechanics, check out our Home Care Package to Support at Home Transition Guide. 

The vast majority of the service fee is covered directly by the Australian Government’s funding allocation. Depending on your individual financial circumstances and independent assets, you may be asked to contribute a basic daily fee or a co-contribution, though clinical nursing services remain fully government-funded. To see exactly how your specific tier budget translates into practical care hours, read our Support at Home Funding Explained Guide. 

If you’re still waiting on your government funding to come through, or your approved budget doesn’t quite stretch far enough for the level of support you need, Chris Barnard Health also offers privately funded Support at Home. This means you can self-fund your care in the interim, or top up your government package privately, without any gap in the support you receive. 

Look for a direct Approved Provider rather than a third-party broker and prioritise organisations that demonstrate high carer consistency. Always ask prospective agencies about their local staff volume, their emergency backup policies, and whether they employ registered nurses directly to handle health changes. 

Because our extensive workforce network is already operational across Victoria and Tasmania, once you’ve signed a Service Agreement allow for two weeks for our care partner and rostering team to coordinate and draft a service plan. In most metropolitan areas, our care coordinators can complete an in-home safety assessment and deploy a consistent local carer to your home shortly after this. Speak to your care partner if there is a special need for services to start sooner than that.  

Yes, we provide extensive coverage across the entire metropolitan Melbourne area, major regional Victorian centres, and throughout Tasmania. Because we coordinate care through localised staff pools, we can reliably service major hubs from Werribee to Dandenong and everywhere in between. 

Your assigned funding is designed to scale dynamically alongside your physical health. If your medical needs increase or you require greater clinical support, our Care Partners will formally request an official reassessment from My Aged Care to transition your budget seamlessly to a higher funding classification level.